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Volunteer Coordinator

After School Matters is a nonprofit organization that offers Chicago public high school teens high quality, out-of-school-time opportunities to explore and develop their talents, while gaining critical skills for work, college, and beyond. Our hands-on, project-based arts, science, sports, technology, and communications programs are delivered at Chicago public high schools, at community locations throughout the city, and downtown at Gallery 37 Center for the Arts.   


Summary of Position:

Working with After School Matters’ Development and Program offices respectively, the Volunteer Coordinator is responsible for creating and executing a volunteer program that supports and enhances the objectives of specific ASM offerings while effectively and meaningfully engaging corporate, institutional, and individual volunteers.  The Volunteer Coordinator is responsible for recruiting, training, and stewarding all volunteers.  This is a great opportunity for a self-starter who is passionate about the mission of After School Matters and has the ability to excite volunteers and volunteer groups about our mission and Chicago’s teens.


Major Duties and Responsibilities:

  • Assess and respond to internal and external requests for volunteers through a systematic approach.
  • Maintain relationships with all volunteers and volunteer group contacts, including corporate groups. Ensure retention of volunteer and volunteer groups through excellent relationship building skills and follow up.
  • Manage and execute 20-30 volunteer events per program cycle (summer, fall and spring), including scheduling, location logistics, transportation, staff coverage, and trouble shooting.
  • Build and implement appropriate and meaningful volunteer activities for individual volunteers, as well as corporate and institutional volunteer groups.
  • Design and maintain an annual internal organizational calendar of volunteer opportunities including assisting in identifying key volunteer positions and supporting departments in drafting detailed volunteer job descriptions. This includes volunteers for events and specific program opportunities.
  • Ensure that staff, including program instructors, are adequately prepared to utilize the services of an individual volunteer or a volunteer group; Communicate with the staff and program instructor about the volunteer(s); Serve as the main point of contact at After School Matters for the individual volunteer or volunteer group contact.
  • Oversee Volgistics, ASM’s volunteer database, including recording and updating records, and when appropriate ensuring that information can and should be uploaded to ASM’s constant contact account and Raiser’s Edge database;
  • Work with the Development team to determine a strategic plan that further engages and educates current corporate donors and identifies prospects, as well as a pipeline of corporations to be engaged with the mission of After School Matters.
  • Create special e-mail appeals to encourage volunteers to make philanthropic contributions to ASM;
  • Create staffing documents for CEO and ASM leadership when key corporations are volunteering with ASM.  Manage follow-up processes and record all information into the Raiser's Edge database.
  • Review and update on-line volunteer application materials and guidelines to ensure ease of use for prospective volunteers;
  • Train all staff on the volunteer protocol and monitor volunteer activities to ensure quality;
  • Create and distribute monthly volunteer activity report and calendar.

Other duties:

  • Ensure that corporate volunteers are recorded in Raiser’s Edge database in partnership with the Manager of Development Services.
  • Identify volunteers and others that should be on ASM mailing and/or solicitation lists.
  • Determine a report that will measure the rate at which volunteers support ASM’s annual fund.
  • Support the overall strategic efforts of the development team.
  • Other duties as requested.


Supervisory Responsibilities:

  • Not applicable


Physical Demands:

The physical demands here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to lift up to 50 pounds occasionally.
  • Must be able to sit for long periods of time.


Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job the employee is occasionally exposed to weather conditions.
  • The noise level in the work environment is usually moderate.


Knowledge, Skills and Abilities:

  • Possess strong interpersonal skill, common sense, and warm and outgoing personality. This is extremely important given the very diverse nature of the organization and the communication aspects of the position, both internal and external.  Incumbent must be able to take initiative and build and maintain strong rapport and positive relationship with volunteers, teens, instructors, and staff.
  • Must be able to work in a fast-paced, high-energy environment, deal with emergent issues, and juggle multiple projects. Possess a high level of energy and be self-motivated.
  • Must be able to work hours consistent with our programming sessions, which may be outside of the typical 9am – 5pm work hours.
  • Possess outstanding communication skills, including listening skills. Be extremely confident, and make good presentations both verbal and written. 
  • Be able to maintain the confidentiality of privileged information.
  • Exceptional organizational skills.
  • Strong customer service orientation. 
  • Strong public speaking skills; ability to engage volunteers from across the spectrum including corporations, colleges and universities, sports teams, religious and community organizations. 
  • Ability to interact with students, CBOs, instructors, and parents on occasion.
  • Knowledge of and ability to utilize a variety of databases—specifically, Constant Contact, Volgistics, and Raiser's Edge.
  • Ability to research, collect, and interpret data.
  • Energetic team player who works well in collaborative situations.
  • Respect for all levels of the organization and outside partners.



  • BS/BA degree or equivalent work experience required
  • Two years volunteer management experience
  • Demonstrated experience in after school programs or programs that serve youth
  • Experience with Raiser’s Edge or similar software preferred.
  • Ability to work some evenings and weekends.
  • Cook County residency required.


How to Apply:

Submit a cover letter and resume at



After School Matters is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.

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