Program Manager
Chicago, IL
Full Time
Programs
Mid Level
Summary of Position:
The Program Manager is responsible for overseeing, managing and supporting a portfolio of 60-100 youth development programs and special projects in collaboration with instructors, schools, and community organizations to ensure program success.
Supervisory Responsibilities:
Program Leadership
After School Matters is a Chicago-based nonprofit organization that annually offers after-school and summer programs to nearly 19,000 Chicago high school teens to explore and develop their talents while gaining critical skills that will set them up for success in college and beyond.
Thirty years later, now known as After School Matters, our program has engaged more than 350,000 Chicago teens and is the nation’s largest and most successful provider of after-school and summer programs for high school teens. No other organization offers programs to high school students at the scale and quality that we do.
We offer paid apprenticeships led by professionals in the fields of arts, communications and leadership, sports, and STEM (Science, Technology, Engineering, and Math). Our nationally respected youth development model has been replicated in cities across the country and earned us the City Livability Award from the U.S. Conference of Mayors.
Programs take place at community locations throughout the city, including three ASM buildings: downtown at Gallery 37 Center for the Arts, the Michael and Karyn Lutz Center in Belmont Cragin, and the Pullman community at Gately Park.
Currently, After School Matters' annual operating budget is approximately $35M and employs approximately 500 staff across the organization.
Benefits for full-time regular employees include:
EEO:
After School Matters is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.
The Program Manager is responsible for overseeing, managing and supporting a portfolio of 60-100 youth development programs and special projects in collaboration with instructors, schools, and community organizations to ensure program success.
Supervisory Responsibilities:
- Program Specialist(s) (3-4)
- Program Assistant
- Seasonal Program Specialist (1-2)
- Part-Time Program Staff
- Annual Operating Budget Responsibility: $3-$4M
Program Leadership
- Provide effective supervision, coaching, and guidance to Program Specialists, Program Assistant, seasonal, and part-time staff to ensure program success, aid professional development and support performance improvement.
- Lead the planning and execution of programs and special initiatives.
- Ensure branch area team compliance with program quality benchmarks, providing feedback and resources to improve outcomes including enrollment and retention metrics and recruitment strategies.
- Manage program quality benchmarks through data analysis, site visits, and team meetings.
- Oversees routine program site visits and building compliance, performing observations outlined in the annual plan and coaching staff on continuous improvement.
- Oversee incident report process and manage resolving programmatic areas for improvement
- Conduct comprehensive reviews of program budgets, meticulously refining them to ensure funding and ASM program model requirements are met through precise allocation of staffing and supplies resources before final approval –add scope, funding requirements, program model funding differences.
- Flexible work hours required consistent with out of school time programming; evenings hours (11am – 7pm) during school-year programming and for special events or programs
- Must be available on some Saturdays
- Strong interpersonal skills: Proficient in fostering positive and effective relationships with diverse stakeholders.
- Expertise in developing and nurturing collaborative partnerships: Skilled at cultivating and maintaining mutually beneficial relationships.
- Proven track record in team leadership and development: Demonstrated ability to lead and empower teams to achieve objectives.
- Exceptional organizational and problem-solving abilities: Proficient in efficiently organizing tasks and adept at resolving challenges.
- Effective communication skills: Articulate in conveying information verbally and in writing.
- Proficient in Microsoft Office, particularly Excel: Skilled in data analysis, including creating pivot tables and data visualizations (preferred).
- Demonstrated project management experience: Proven ability to plan, execute, and oversee projects to successful completion.
- Strong multitasking skills: Ability to efficiently manage multiple tasks and meet deadlines.
- Thrives in a fast-paced, high-energy environment: Adaptable and comfortable working in dynamic settings.
- Demonstrates respect for all levels of the organization and external partners: Exhibits professionalism and consideration in interactions.
- Collaborative team player with high energy: Engages positively in team environments and contributes effectively to group efforts.
- Customer service orientation: Committed to delivering exceptional service to internal and external stakeholders.
- Bachelor’s degree (Master’s degree preferred)
- 4+ years management and youth programming experience
- Valid Driver’s License, insured transportation, and driving record that satisfies our Motor Vehicle Policy required
- Cook County residency require
After School Matters is a Chicago-based nonprofit organization that annually offers after-school and summer programs to nearly 19,000 Chicago high school teens to explore and develop their talents while gaining critical skills that will set them up for success in college and beyond.
Thirty years later, now known as After School Matters, our program has engaged more than 350,000 Chicago teens and is the nation’s largest and most successful provider of after-school and summer programs for high school teens. No other organization offers programs to high school students at the scale and quality that we do.
We offer paid apprenticeships led by professionals in the fields of arts, communications and leadership, sports, and STEM (Science, Technology, Engineering, and Math). Our nationally respected youth development model has been replicated in cities across the country and earned us the City Livability Award from the U.S. Conference of Mayors.
Programs take place at community locations throughout the city, including three ASM buildings: downtown at Gallery 37 Center for the Arts, the Michael and Karyn Lutz Center in Belmont Cragin, and the Pullman community at Gately Park.
Currently, After School Matters' annual operating budget is approximately $35M and employs approximately 500 staff across the organization.
Benefits for full-time regular employees include:
- Medical, Dental and Vision
- Medical and Dependent Care Flexible Spending Accounts
- Paid Parental Leave (PPL)
- 403B Retirement Plan
- Identity Theft, Legal and Pet Insurance
- Paid Time Off (PTO), Paid Sick Time and paid national holidays
EEO:
After School Matters is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, military discharge status, age, marital status, parental status, or source of income.
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